Live Arrival Policy
Clear live
arrival standards.
Live products require shared responsibility between seller and buyer.
Customer Responsibilities
✓ Ensure correct shipping address
✓ Be available for delivery
✓ Do not leave package sitting outside
✓ Inspect order immediately
Claim Requirements
Any live arrival issue must be documented quickly with clear photos or video evidence.
Delayed reporting may void eligibility.
Weather Exceptions
Guarantees may be limited or adjusted during extreme weather conditions if shipping proceeds at buyer request.